30-day check warranty · Free return shipping on defects

Return Policy — if anything's wrong, we make it right.

Every laptop, part, and accessory ships with our 30-day check warranty. Within 30 days of delivery, if the unit develops a covered fault, we cover the return shipping and either repair, replace, or refund — your choice. This page lays out the full terms in plain English.

Start a return on WhatsApp 0314 4000131

Send returns to

N.N Laptops — Returns Desk

Shop 66A, 3rd Floor, Hafeez Center, Gulberg III, Lahore 54000, Pakistan

Phone: +92 314 4000131 · Shop hours: 10 AM – 10 PM Mon–Sat

Warranty window

30 days

from delivery date

Return shipping

Free

on warranty claims

Refunds

Same way

returned how you settled

Average turnaround

4–7 days

round-trip from your city

Three ways to return

Return methods we accept

You can return your laptop, part, or accessory to N.N Laptops in any of the following three ways. All three are equally supported. Free return shipping on defect claims applies to methods 2 and 3.

Method 1

Return in-store

Walk into our Lahore shop and hand the laptop to the counter with your order ID. We verify on the spot and refund/replace the same day. Best if you're in Lahore.

Shop 66A, 3rd Floor, Hafeez Center, Gulberg III, Lahore. 10 AM – 10 PM Mon–Sat.

Method 2

Drop at courier kiosk

We message you a prepaid TCS or Leopards waybill. Drop the sealed package at any TCS or Leopards branch in your city — 5,000+ locations nationwide. You pay nothing at the counter.

Return shipping paid by us on covered defects.

Method 3

Post by courier pickup

For addresses where TCS/Leopards offers home pickup, we can arrange a courier rider to collect the package from your door. Same prepaid waybill — you don't pay anything.

Pickup availability depends on your address and courier route.

1. The 30-day check warranty in plain English

Every used laptop sold by N.N Laptops carries a 30-day check warranty starting the day you take delivery (Lahore walk-in) or sign for the package (any other city in Pakistan). Used parts and accessories carry a 7-day check warranty, and brand-new parts a 30-day warranty. Within your warranty window, if the unit develops a fault that we cover, you can:

Send it back for a full refund — your money returned the same way you settled the order with Sayam
Exchange it for a different model in our catalog at no fee
Have it repaired free of cost at our shop, with the same 30-day warranty re-starting from the repair date

Your choice — not ours.

2. What the warranty covers

The warranty covers any defect that existed at delivery but was not disclosed, or that develops within 30 days of delivery through no fault of yours:

Logic-board failure, won't power on, random shutdowns, BSOD/kernel panics
Screen failure — dead pixels you didn't see at delivery, backlight failure, vertical lines, ghosting
Keyboard failure — sticky keys, dead keys, backlight not working when listed as backlit
Battery health significantly below what we claimed (e.g. we said 80%+ but it tests at 60%)
Trackpad, USB, HDMI, audio jack, webcam, SD card slot not working
WiFi/Bluetooth/Ethernet not connecting
Hinge looseness or chassis cracks not shown in the listing photos
Charger not working, charger port loose, won't hold charge
Cosmetic damage worse than the condition grade we stated on the listing

3. What the warranty does NOT cover

Physical damage caused after delivery — drops, dents, cracked screens from impacts
Liquid damage caused after delivery — water spills, rain, humidity damage
Software issues caused by you — OS reinstalls, virus infections, driver conflicts, deleted system files
Damage from voltage surges — Pakistani mains power is unstable; we strongly recommend a UPS or surge protector
Third-party parts installed yourself — if you replaced the RAM/SSD/battery with something not bought from us, any related fault is excluded
Buyer's remorse — you simply changed your mind. We will accept an exchange in this case but not a full refund.
Cosmetic wear that we already photographed in the listing
Custom-sourced laptops — units we ordered specifically for you that are outside our regular catalog (exchange-only, no refund)

4. See your exact unit before you buy

This is the most important sentence on this page: you see clear photos and a video of your exact unit before you commit to anything.

Once you confirm the laptop on WhatsApp, we record the actual machine that will go in your box — not a stock image — so you can check every detail before any money changes hands. In the photos and video you can:

See the laptop powered on with the desktop showing
Check the screen, keyboard, trackpad, and ports on camera
See the cosmetic condition from every angle against the listing photos
See the battery health and spec read-out on screen
Confirm the spec matches exactly what you ordered

If anything looks off — the cosmetic condition is worse than the listing, the battery doesn't show the percentage we claimed, or the unit just isn't what you expected — tell us before anything is settled and we'll sort it or cancel, no money lost. Once you're happy, you confirm the order directly with Sayam on WhatsApp, and we ship via TCS or Leopards.

And you're still protected after dispatch: if the laptop arrives with any covered fault, the 30-day check warranty kicks in — courier it back and we repair, replace, or refund in full at our cost. Across 5,000+ shipments since 2017, fewer than 1.5% ever come back, and we treat every return as feedback to improve our process.

5. How to actually start a return

Document the defect — take 2-3 photos and a 15-second video showing the issue.
WhatsApp 0314 4000131 with your order ID, the photos/video, and a one-line description.
We send the return waybill within 30 minutes during shop hours. It's a TCS or Leopards label paid by us.
Drop at any courier branch in your city. You pay nothing at the counter.
We verify + refund/replace within 24-48 hours of arrival in Lahore.

Total round-trip time from your city to your refund/replacement: 4-7 working days for Lahore/Islamabad/Faisalabad/Rawalpindi, 5-10 working days for Karachi/Multan/Peshawar/Quetta/Hyderabad, 7-14 working days for remote areas (Skardu, Gilgit, AJK).

6. Refund timing

Same way you settled — your refund is always returned the same way you originally arranged the order with Sayam, so the money comes back to you, not into limbo.
Fast turnaround — most refunds reach you within hours to 1–2 working days of us verifying the return.
In person if you prefer — if you bought at our Lahore shop, you can collect your refund directly from the counter the same day.
Confirmed on WhatsApp — Sayam confirms the exact refund details and timing with you on WhatsApp; share any updated details there in writing.

7. Parts and accessories

Every used laptop part (keyboard, screen, battery, charger, RAM, SSD, motherboard, hinge, fan, speaker, daughter board) and accessory (bag, hub, stand, mouse, cooling pad, external SSD/HDD, webcam, microphone) sold by N.N Laptops carries a 7-day check warranty; brand-new parts carry a 30-day warranty (a full laptop gets the 30-day check warranty). New branded parts (Samsung SSDs, Crucial / Kingston RAM, original Dell / HP / Lenovo chargers, Anker accessories, Logitech mice, etc.) additionally carry their original manufacturer warranty (1–5 years depending on brand) which we register on your behalf at no extra cost. Keep your receipt.

8. Repair-service returns

For repair work done at our shop (screen replacements, battery swaps, motherboard repair, liquid-damage recovery, etc.), a 30-day workmanship warranty applies to the repair work specifically. If the same fault recurs within 30 days of the repair, courier the laptop back free of cost and we re-repair or refund the repair fee. We cannot warrant the rest of the laptop beyond the part we worked on — the original used-laptop warranty (if any) is unaffected.

9. Buy-back and trade-in (after 30 days)

After the 30-day warranty window expires, the laptop is no longer eligible for a refund. However, we still buy back used laptops at any time. WhatsApp 0314 4000131 with the laptop model, your purchase date, condition, and battery health — we quote within 30 minutes. Trade-in: bring your old laptop, take a new one, pay only the difference. We accept trade-ins from any city in Pakistan via the same TCS/Leopards process.

10. Disputes

If you ever feel we're not honouring this policy as written, escalate to the owner directly: Sayam Nawaz, +92 314 4000131, in person at Shop 66A, 3rd Floor, Hafeez Center, Gulberg III, Lahore. Our reputation is built on customer trust — we will not let a refund or return become a fight. If after that you still aren't satisfied, you can file a complaint with the Pakistan Consumer Protection Council in your province (every province has one).

11. Updates to this policy

We update this page when our terms genuinely change — usually once or twice a year. The version live on this page always supersedes prior versions. Last reviewed: July 2026.

Five steps

How to return a laptop to N.N Laptops

Five steps from spotting a defect to having your refund in hand or a replacement on the way.

1
Document the defect
Take 2-3 photos and a 15-second video showing the issue. Power-on failure, screen fault, keyboard problem, anything cosmetic that wasn't in our listing photos — all need a quick visual record. This protects both of us.
2
Message us on WhatsApp
Send everything to 0314 4000131: your order ID (in your purchase WhatsApp thread), the photos/video, and a one-line description. We reply within 30 minutes during shop hours (10 AM – 10 PM, Mon-Sat).
3
We send the return waybill
Within 30 minutes we email or WhatsApp you a TCS or Leopards return waybill — printed shipping label paid by us. Print it, tape it on a box (any box, doesn't have to be the original), put the laptop in with the charger and accessories.
4
Drop at any courier office
Take the package to any TCS or Leopards branch in your city — they'll scan it and put it on the next truck to Lahore. Most cities have 5+ branches. You don't pay anything at the counter.
5
We verify + refund or replace
The package reaches our Hafeez Center shop in 1-3 working days. We verify the defect within 24 hours. Then we either repair and ship back, replace with an equivalent unit, or refund you the same way you settled the order with Sayam. Total round-trip is usually 4-7 working days.

Common questions

Return policy FAQ

What is the 30-day check warranty exactly?+

Every used laptop ships with a 30-day check warranty starting from the date you take delivery. Within those 30 days, if the unit develops any covered fault (logic-board failure, screen failure, dead pixels you didn't see at delivery, keyboard failure, battery health far below what we claimed, WiFi/Bluetooth not working, undisclosed cosmetic damage) you courier it back to our Lahore shop and we cover the return shipping. We then either repair the laptop free of cost, replace it with an equivalent or better unit, or refund you in full — your choice.

How do I know the laptop is right before I buy?+

Before anything is settled, we send clear photos and a video of your exact unit — the real machine going in the box, not a stock image. You see the screen powered on, the cosmetic condition, the ports, and the battery health, and you confirm it matches the listing. Only once you're happy do you confirm the order directly with Sayam on WhatsApp, and we then ship via TCS or Leopards. And if anything is wrong when the parcel arrives, you're still covered by the 30-day check warranty: courier it back and we repair, replace, or refund in full at our cost.

What does the warranty NOT cover?+

The 30-day check warranty does not cover: (1) physical damage caused after delivery — drops, dents, cracks, screen smashes; (2) liquid damage caused after delivery — spills, rain, humidity; (3) software issues caused by you — OS reinstalls, virus infections, driver conflicts; (4) accessories not bought from us — third-party chargers, batteries, RAM sticks installed yourself; (5) damage from voltage surges or unstable Pakistani mains power (we recommend a UPS or surge protector); (6) cosmetic wear we already disclosed in the listing photos. Buyer's remorse (you simply changed your mind) is not a covered ground for return — but we do offer trade-in toward another laptop at any time.

How long does a refund actually take?+

Once we receive the returned laptop in Lahore and verify the defect (within 24-48 hours of arrival), refunds are processed the same business day. Your refund is sent back the same way you originally settled the order with Sayam — most refunds reach you within hours to 1-2 working days, and you can collect in person at our Lahore shop the same day if you prefer. Sayam confirms the exact timing on WhatsApp. Replacement laptops dispatch the same day a refund would have been processed.

Do I pay for shipping when I send a laptop back?+

If the laptop has a defect covered by our 30-day warranty — no, we cover the return shipping in full. Send us a WhatsApp message at 0314 4000131 with the issue and a short video showing the fault; we email you a TCS or Leopards waybill paid by us, you drop the package at any TCS / Leopards office. If you're returning for a non-warranty reason (buyer's remorse, exchange for a different model, etc.) you pay the return courier yourself.

What if I bought a laptop part or accessory — does the same policy apply?+

Yes. Used parts and accessories carry a 7-day check warranty; brand-new parts carry a 30-day warranty (the laptop itself gets the full 30-day check warranty). If the part doesn't fit your laptop, doesn't work on arrival, or fails within its warranty window, we replace or refund. New parts from major brands (Samsung SSDs, Crucial RAM, Kingston, Logitech etc.) additionally carry their original manufacturer warranty (1-5 years depending on brand) which we register on your behalf at no extra cost.

Are there any items I cannot return?+

Three categories cannot be returned for refund: (1) custom-ordered units we sourced specifically for you from outside our regular catalog (we'll exchange but not refund); (2) software licences or activation codes once redeemed; (3) consumables already opened — thermal paste tubes, cleaning kits, screen protectors that have been applied. Everything else on our catalog — laptops, parts, accessories — falls under the standard 30-day return policy.

Can I exchange instead of refunding?+

Yes, and we encourage it — exchanges keep more value with you. Within the 30-day window you can swap your laptop for any other unit in our catalog. If the new unit is more expensive, pay the difference; if it's cheaper, we refund the difference. Exchanges are processed within 24 hours of us receiving the returned laptop. There's no exchange fee. After 30 days, we offer trade-in instead — we buy back your laptop at the current market rate and credit it against any new purchase.

Need to return something?

WhatsApp us with your order ID + photos of the issue. We reply within 30 minutes during shop hours and send the prepaid return waybill the same day.

Start a return Contact the shop