What payment methods do you accept?+
We're cash-only — we don't offer or broker any installment, EMI, or Buy-Now-Pay-Later plan. Walk-in customers at Hafeez Center pay cash on the spot after inspecting the laptop. For nationwide orders, you settle the order directly with Sayam on WhatsApp (0314 4000131) before we dispatch — he'll confirm the exact arrangement with you there.
Do you offer installment or EMI plans?+
No. N.N Laptop is a cash-only shop — we do not offer, broker, or partner with any installment, EMI, or BNPL provider for laptop purchases. The price shown on the listing is the full price, with no financing markup added.
Do you deliver outside Lahore, and how long does it take?+
Yes — nationwide via TCS and Leopards. Lahore itself gets same-day delivery via our own rider. Islamabad, Rawalpindi, Faisalabad, Sialkot, Gujranwala, and Sargodha typically arrive in 1–2 working days; Karachi, Multan, and Hyderabad in 2–4 working days; Peshawar, Quetta, and Sukkur can take 2–5 working days depending on the courier lane. We send a tracking code on WhatsApp as soon as it ships.
What exactly does the 30-day check warranty cover?+
Every laptop ships with a 30-day check warranty starting the day you take delivery. It covers logic-board faults, screen failure, dead pixels, keyboard failure, battery health materially below what was claimed, WiFi/Bluetooth faults, and any cosmetic discrepancy from the listing photos. It does not cover liquid damage, physical drops, or issues from software you installed yourself.
How do refunds work if something's wrong?+
Courier the laptop back to Shop 66A, Hafeez Center — we cover the return shipping. We verify the fault within 24–48 hours of it arriving, then repair, replace, or refund in full, your choice. Refunds for remote customers go out via bank transfer, usually within a couple of working days; Lahore customers can collect a cash refund in person the same day it's approved.
Is anything excluded from the return policy?+
Three things: laptops we custom-sourced specifically for you outside our regular catalog (exchange only, no refund), software licenses or activation codes once redeemed, and consumables that have already been opened or applied — thermal paste, cleaning kits, screen protectors. Everything else on the catalog falls under the standard 30-day policy.
Which laptop brands do you carry?+
Dell (Latitude, Vostro, XPS, Inspiron, Precision), HP (EliteBook, ProBook, Pavilion, Spectre, ZBook, Omen), Lenovo (ThinkPad T/X/L series, Yoga, IdeaPad, Legion), Apple MacBook (Air and Pro, Intel and M1/M2/M3), Asus (ZenBook, VivoBook, ROG, TUF), Acer (Aspire, Swift, Predator, Nitro), MSI, and Microsoft Surface. Less common brands like Toshiba, Fujitsu, and Panasonic Let's Note are available on request — WhatsApp us the exact model.
Do you sell brand-new laptops, or only used?+
Both. Our used-laptop catalog is the bigger side of the business — every unit bench-tested and graded — but we also stock brand-new, box-pack laptops across the same brand range at competitive market pricing. Filter by 'New' or 'Used' on the shop page to see either range.
How does trade-in work?+
WhatsApp your laptop's model, age, RAM, storage, and condition (or use the trade-in calculator for an instant estimate), and we'll quote a cash or trade-in value within 30 minutes. Apply that value as credit against any laptop in our stock — if the new unit costs more, you pay the difference; nothing more complicated than that.
How do you check a used laptop before selling it?+
A 23-point bench test: SSD health via CrystalDiskInfo, a minimum 1-hour RAM stress test, battery cycle count, hinge wear, screen pixel scan, keyboard backlight, every port, webcam, and WiFi reach. Cosmetic condition is graded A, B, or C and shown on the product page — we don't list anything below grade C. Bring your own technician to double-check before you pay if you'd like.
Do students get a discount?+
Yes — a flat 5% off for verified students at FAST, LUMS, UET, NUST, COMSATS, QAU, IBA Karachi, NED, GIKI, MUET, Air University, Bahria University, UAF, BZU, PIEAS, and 60+ other Pakistani universities. Send a photo of your student ID on WhatsApp 0314 4000131 with your order — it stacks with any sale price.
Can I walk in and inspect a laptop before buying?+
Yes — that's the whole point of Shop 66A, 3rd Floor, Hafeez Center, Gulberg III, Lahore. Open Monday–Saturday, 10 AM–10 PM. Bring your own pen drive to test with your own data, run a benchmark, or bring a second opinion. If you're outside Lahore, we send photos and video of your exact unit instead.